IF by Ruyard Kipling

IF

If you can keep your head when all about you
Are losing theirs and blaming it on you;
If you can trust yourself when all men doubt you,
But make allowance for their doubting too:
If you can wait and not be tired by waiting,
Or, being lied about, don't deal in lies,
Or being hated don't give way to hating,
And yet don't look too good, nor talk too wise;

If you can dream---and not make dreams your master;
If you can think---and not make thoughts your aim,
If you can meet with Triumph and Disaster
And treat those two impostors just the same:.
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build'em up with worn-out tools;

If you can make one heap of all your winnings
And risk it on one turn of pitch-and-toss,
And lose, and start again at your beginnings,
And never breathe a word about your loss:
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: "Hold on!"

If you can talk with crowds and keep your virtue,
Or walk with Kings---nor lose the common touch,
If neither foes nor loving friends can hurt you,
If all men count with you, but none too much:
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And---which is more---you'll be a Man, my son! 

Rudyard Kipling

The Scapegoat

I recently read a story about a bad experience the author had when renting, what I presume was ‘Virtual Office Space.” In this story it was referred to as “a hired room.” The picture painted is one I can relate with, only from the other side of the rant. . . To read the full story visit: http://www.beyondnetworking.co.uk/customer-service-where-did-it-all-go-wrong/

Customer service – where did it all go wrong? Posted on May 10, 2013 by Jason Cobine

Good Point-Wrong Direction.

                I am not entirely sure if Cobine was actually asking a question in his opening line, but either way, I feel the need to give an answer [based on experience]. “This post is about customer service, or rather the lack of it, why people serving customers get it so wrong, and what can be done about it.” (Corbine, 2013)

                The reason why “people serving customers get it so wrong,” is because in cases like this, getting it right is not an option. “What can be done about it,” is targeting the proper assailant, for starters. It is a big waste of time publically ranting about it, if the rant says little about the actual problem. Not only does this story miss the mark, but it also did little to even scratch the surface. Chances are, those who fail to see the picture, are of like nature, to those who hold the blame.

                I am not going to waste my time defending the employee, to me it is obvious the worker/s were not who we should be evaluating. I would suggest considering the chain of operation, and where the true accountability lies. I also will not waste my time bashing the culprits, it is not my complaint. What I will do, is take the time to give ‘props’ to the worker who works the end of ‘the chain’.  

Parting words: “A scapegoat is as nearly as welcome as a solution to the problem” (unknown)

Quote retrieved from: http://thinkexist.com/quotes/with/keyword/scapegoat/