I recently read a story about a bad experience the author
had when renting, what I presume was ‘Virtual Office Space.” In this story it
was referred to as “a hired room.” The picture painted is one I can relate
with, only from the other side of the rant. . . To read the full story
visit: http://www.beyondnetworking.co.uk/customer-service-where-did-it-all-go-wrong/
Good
Point-Wrong Direction.
I am
not entirely sure if Cobine was actually asking a question in his opening line,
but either way, I feel the need to give an answer [based on experience]. “This post is about
customer service, or rather the lack of it, why people serving customers get it
so wrong, and what can be done about it.” (Corbine, 2013)
The reason why “people serving customers
get it so wrong,” is because in cases like this, getting it right is not an
option. “What can be done about it,” is targeting the proper assailant, for
starters. It is a big waste of time publically ranting about it, if the rant
says little about the actual problem. Not only does this story miss the mark,
but it also did little to even scratch the surface. Chances are, those who fail
to see the picture, are of like nature, to those who hold the blame.
I am not going to waste my time
defending the employee, to me it is obvious the worker/s were not who we should
be evaluating. I would suggest considering the chain of operation, and where the
true accountability lies. I also will not waste my time bashing the culprits,
it is not my complaint. What I will do, is take the time to give ‘props’ to the
worker who works the end of ‘the chain’.
Parting words: “A scapegoat is as nearly as welcome as
a solution to the problem” (unknown)
Quote retrieved from: http://thinkexist.com/quotes/with/keyword/scapegoat/
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